Terms & Conditions

Privacy Policy

Infinite Creatives reserves the right to change or modify this Agreement, and any policy or guideline incorporated by reference, at any time at its sole discretion. You (referred to as “Customer”) accept our Terms of Service, detailed herein, upon clicking the checkbox in our checkout process (which is required to complete the form). You agree that you’ve reviewed and understand the content within our knowledge base outlining details on how our service works and our scope. Any changes or modifications will be posted by Infinite Creatives to www.infinitecreatives.co/terms-conditions and become effective upon posting of the revisions in this document. You are responsible for regularly reviewing the Site to obtain timely notice of such changes or modifications. Your continued use of the Services following Infinite Creatives posting of any changes or modifications will constitute your acceptance of such changes or modifications. If you do not agree to the terms of any modification, do not continue to use the services and immediately provide notice of cancellation of this agreement.

CancellationYou may cancel your subscription with Infinite Creatives at any time; however, it must be 5 business days before the end of the then-current subscription period. You can cancel your subscription at any time by writing to the Success Manager.

Use

Your subscription and any add-ons will automatically renew at the end of the applicable subscription period. Turnaround times are not guaranteed, but a majority of our customers get a first draft within 1 business day and revised drafts within 24 hours. Upon cancellation, you will continue to have access to the Infinite Creatives services and your files through the end of your paid billing term. Access to your account files requires an active subscription. Cancelled accounts will not have access to their files once their billing term has ended. After 45 days of no editing activity on an order, Infinite Creatives reserves the right to delete the files, media, and related assets associated with the order from our servers and on the storage of Frame.io.

Payment and Refunds

Payments are non-refundable, and we do not provide refunds or credits for any partial subscription periods. You further agree that, upon registering for the services through the Site, you authorize Infinite Creatives to charge your method of payment (e.g., credit card or PayPal) for the fee on each anniversary of your registration date, based upon your billing frequency (e.g., monthly, quarterly, annually). Your account and access to the services provided via the site may be suspended in the event of non-payment of applicable fees. You represent and warrant to Infinite Creatives that such payment information is accurate and that you are authorized to use the payment instrument. You will promptly update your account information with any changes (for example, a change in your billing address or credit card expiration date) that may occur. Infinite Creatives may change its fees from time to time by posting the changes on the Site with 5 days' prior notice, but with no advance notice required for temporary promotions or reductions in fees. You, the customer, are responsible to use Infinite Creatives after payment.

Limitations and Abuse of Service

Infinite Creatives is designed for the reasonable use of an agency or company. The Essentials plan is not meant to replace a full-time, on-staff video editor. If we find that you are not in alignment with our model, sharing accounts/logins, violating our core values, or abusing our services or team in any way, including using our services for illegal or adult/pornographic materials, we reserve the right to cancel your account.

Output Files

While we do our best to minimize any mistakes, due to the nature of creative design, we cannot guarantee all files delivered will be 100% error-free. Upon file delivery, you agree to review and proof all files for any errors or omissions and notify our team if any changes/corrections are needed. We will do our best to rush any edits to correct the mistakes. Infinite Creatives is not responsible or liable for any losses or expenses incurred from errors or omissions.

Ownership of Content

Customer maintains the ownership rights in any User Content that such Customer submits to the site and the finished product Infinite Creatives produces.

Grant of Limited Rights to Infinite Creatives

By submitting a Video Request to Infinite Creatives, the Customer gives us the rights to User Content to the extent necessary to complete the Task. Each Customer authorizes us to retain archival copies of all User Content that such Customer has submitted. By default, you agree to provide Infinite Creatives with a non-exclusive right and license to publish your work in our portfolio, website logo block, social media, email, internal communication channels, for purposes of internal training, or other communication efforts. If you would like to revoke this right, please notify our team in writing at ben@infinitecreatives.co.

Work and Delivery Output

The output volume under your Infinite Creatives' subscription depends on many factors, namely the total request volume and complexity. We do our best to work with you to accommodate any priority items and your timelines. That being said, our suggestion is to not use our service for time-sensitive requests. Your right to use the Infinite Creatives services shall terminate upon your breach of any term of this Agreement.

Subtitling

The Customer understands and accepts 99% accuracy on all intelligible audio. Delivery of the subtitled draft may take longer than 24 hours after the final draft is approved.

Non-solicitation of Employees

It is understood and agreed upon that any attempt to prompt any employee/contractor of Infinite Creatives, business associates, subcontractors, parent companies, or any person who was associated with any such groups listed above at any time would be harmful and damaging to Infinite Creatives. It is agreed that during your term of engagement with Infinite Creatives and for a period of five years ceasing at the end of the engagement, you shall not, in any way, directly or indirectly prompt or attempt to prompt any employee/contractor of Infinite Creatives to quit employment or retainer with Infinite Creatives, otherwise interfere with or disrupt Infinite Creatives’ relationship with its employees/contractors, discuss employment opportunities, or provide information about competitive employment to any of Infinite Creatives’ employees/contractors, or solicit, persuade, or hire away any employee/contractor of Infinite Creatives with the intention of an employment opportunity that may or may not be in competition with the employer.

Limitation of Liability

We will not be liable to you or any third party in any event for any loss (financially or otherwise) or any damages arising from or relating to this Agreement. You acknowledge and agree that your use of this site is at your own discretion and risk. Because some jurisdictions do not allow limitations on implied warranties or limitations of liability for consequential or incidental damages, these limitations may not apply to you. In no event shall the total liability of Infinite Creatives under this Agreement exceed fifty dollars ($50), regardless of the cause of action, in tort, contract, or otherwise.

Digital Millennium Copyright Act (DMCA) – In the event materials are made available to this Site by third parties not within our control (i.e., stock footage, creative commons license), we are under no obligation to, and do not, scan such content for the inclusion of illegal or impermissible content. However, we respect the copyright interests of others. It is our policy not to permit materials known by us to infringe another party’s copyright to remain on the Site. If you believe any materials on the Site infringe a copyright, you should provide us with written notice that at a minimum contains:

– A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;

-Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works at that site;

-Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit us to locate the material;

-Information reasonably sufficient to permit us to contact the complaining party, such as an address, telephone number, and, if available, an electronic mail address at which the complaining party may be contacted;

-A statement that the complaining party has a good-faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law;

– and a statement that the information in the notification is accurate, and under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

It is our policy to terminate relationships regarding content with third parties who repeatedly infringe the copyrights of others.